SpyAgent FAQ - PC Monitoring and Spy Software (latest
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1. How do I start using SpyAgent?
Simply configure your options (click on the “Options”
button) and then click the “Start Monitoring” button. Click
“Stop Monitoring” to stop monitoring - your admin password
will be needed each time.
2. How do I stop stealth
mode?
Email support@spytech-web.com
with your order ID for stealth mode help.
3. Who has access to
SpyAgent once monitoring?
You are the only one that
has access to SpyAgent once you install it - unless you give the
SpyAgent password to someone else. This allows you to have
exclusive access to SpyAgent's logs and options.
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4. Where are webmails
logged and viewed from?
Webmail activity will be
logged in the keystrokes logs (outgoing typed webmails) and
website content logs (incoming webmail).
5. What operating systems
does SpyAgent work on??
SpyAgent can be downloaded
and purchased for Windows 95/98/ME/2000/NT/XP!
6. How come I am not
receiving the email-delivery logs?
Make sure you use your ISP's
SMTP host for SpyAgent's SMTP host, and use your ISP email address
as the Send From and Send To fields in SpyAgent's Email Delivery
setup. For example, if you are using MSN as your provider, you
would use smtp.mail.msn.com as your SMTP host, with your msn.com
email address as the send from/send to address!
You can lookup your ISP's
SMTP host yourself by doing the following (if you cannot find it
in your email client settings):
1. Run nslookup.exe (usually
located in your c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will
enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is
the SMTP host for your ISP.
7. How do I know how long
an application has been in use?
By viewing the Application
Active Usage Log you can tell how long applications have been
actively used by users - rather than how long they were just
sitting in the background not being used at all.
8. Why is my Windows
folder gone after installing SpyAgent?
Your windows folder is only
hidden now - you can view it by going to Folder Options in
explorer and enabling the 'view hidden files' option.
9. SpyAgent is in my Start
Menu - How do I get rid of it?
If you are on Win98 with IE4+
installed you can simply right click on the SpyAgent folder in the
start menu and delete it. You can also right click on the Start
button, select Explore - then navigate through the Programs folder
to Spytech SpyAgent - then just delete this folder! The start menu
listing can also be removed by using the 'Stealth Actions' menu
within SpyAgent.
10. I click on “Stop
SpyAgent Stealth Mode” but nothing happens!
If you click on this and
nothing happens, that means SpyAgent is not running in stealth
mode. It may be in active mode, but it is not in stealth mode. To
bring up the main SpyAgent screen, click on the SpyAgent icon in
the task bar (by the time/date).
11. It seems SpyAgent is
not logging my conversations, what's up?
Make sure both 'log all
windows used' and 'log all AIM/MSN/ICQ/Yahoo' options are enabled.
12. SpyAgent is in my
Control Panel - How do I get rid of it?
You can remove SpyAgent from
the Add/Remove Programs Control Panel either by using the 'Remove
from Control Panel' feature in the SpyAgent's options menu, or by
choosing not to include an installer while installing SpyAgent.
13. Why is SpyAgent not
logging my MSN chats?
Make sure you are using the
latest version of SpyAgent - which logs all MSN Messenger
conversations (including versions 6.0 and up).
14. Why is SpyAgent not
logging my AIM chats?
You are most likely using an
AIM add-on, like DeadAIM. These add-ons often interfere with how
SpyAgent records AIM conversations and will render SpyAgent's AIM
logging useless. To work around this either uninstall the AIM
add-on software, or use ScreenSpy and key logger features.
15. Why is SpyAgent not
logging my incoming/outgoing mails?
First, make sure you have the
email logging option turned on in SpyAgent's logging options.
Second, if you are on dialup this feature will not operate - it is
only usable by users with 'always-on' internet connections (ie:
dsl, cable, network connections). Third, make sure you are using
POP3/SMTP emails - webmail (like Hotmail) is not logged by the
email logging feature in SpyAgent (webmail is logged separately,
in the website content logs).
16. I have SpyAgent set to
monitor all users, but it only monitors me?
This is probably happening
because the log location you are using for SpyAgent's log storage
is not set to full read/write access for all users of your
computer. Make sure the log location has full access for all users
- and also make sure you have 'load on Windows startup for all
users' enabled in SpyAgent's startup options.
To set a folder to full
read/write access in Windows XP right click on the folder, click
on "Properties", then "Security" within the
properties window. Once there, make sure all users and groups have
full read/write access set.
17. I use the hotkey to
access SpyAgent, but nothing happens?
SpyAgent is probably not
running. Double click the SpyAgent icon in its installation folder
to restart it. Be sure to click 'Start Monitoring' again next time
you stop monitoring, to ensure it stays running. If you exit the
software, it will no longer be monitoring.
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