ChatBlocker FAQ - Monitor Online Chat
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Commonly Asked Questions
The following questions are
the most common questions the support team receives regarding
ChatBlocker.
1. I run ChatBlocker, but nothing
happens. What's wrong?
If you run the ChatBlocker.exe module,
and find that no program executes, it is VERY likely that you
have configured ChatBlocker to run in total stealth mode upon
activation. To take ChatBlocker out of stealth mode, you will
need to simultaneously press the correct key sequence to bring
ChatBlocker out of stealth mode. This key sequence is as
follows: Ctrl / Shift / Alt / F8
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2. I can not rename ChatBlocker! What
is wrong?
This simply means that you cannot rename
ChatBlocker.exe because it is running already. To stop
ChatBlocker from running, you will have to manually close it. To
do this, simply end the monitoring process and hit the
"X" on the main ChatBlocker interface window. Once you
have closed ChatBlocker, you can freely rename the
ChatBlocker.exe module without receiving any errors!
3. I press the hotkey sequence to
remove ChatBlocker from stealth mode, but nothing happens. Why?
If nothing occurs when you press the
appropriate hotkey to remove ChatBlocker from stealth mode (Ctrl
/ Shift / Alt / F8). This means that ChatBlocker is not running
in stealth mode, or ChatBlocker is not monitoring your machine.
If this is the case, ensure ChatBlocker is running, and if it
is, but not in stealth mode, simply click the ChatBlocker icon
on your system tray (near the clock) to bring up the main
ChatBlocker control panel.
Note: Ctrl / Shift / Alt / F8 will NOT
work if you have changed the stealth mode HotKey inside the
ChatBlocker Preferences window. If you have changed the default
HotKey, you will need to press that hotkey instead of Ctrl /
Shift / Alt / F8.
4. What Operating Systems is
ChatBlocker compatible with?
ChatBlocker will work across all Windows
platforms. This includes Windows 95/98/ME/NT/2000/XP!
5. Which Instant Message Platforms does
ChatBlocker support?
ChatBlocker will record and block chat
and Instant Message conversations for ALL of the following chat
platforms:
AOL Instant Messenger
America Online
ICQ 2000/2001
Yahoo Messenger
MSN Messenger
6. Why isn't ChatBlocker recording any
of my instant messages?
If ChatBlocker is NOT recording chats
and instant messages, ensure that you have enabled this feature
under the Logging tab inside the General Configuration screen.
Also, double check to make sure that the software for the chat
platform you wish to monitor is up to date. If this chat
software is an older build, ChatBlocker may not be able to
monitor the instant messages/chats correctly.
7. I am not receiving the ChatBlocker
logs via e-mail. What's wrong?
If you are not receiving your e-mail
delivery logs, you may have specified the wrong SMTP Host inside
the SMTP Mail Delivery configuration screen, or you mis-typed
your e-mail address. Double check your SMTP Mail Settings inside
ChatBlocker, and if the problem persists, you may need to
consult your system administrator or ISP for your SMTP Host.
Tip: To find out exactly what is
going wrong and why you are not receiving e-mail delivery logs,
perform a Test/Simulate E-mail Delivery. If the test e-mail
fails, you can view the exact error of what is going on and how
to fix it!
8. I choose to install ChatBlocker without an UnInstaller and
now I want to uninstall ChatBlocker. How can I go about doing
this?
If you installed ChatBlocker without an
uninstaller, you can simply locate the ChatBlocker files in
Windows Explorer and delete them manually. To ensure the files
are completely deleted, make sure ChatBlocker is NOT running.
Ordering Problems?
Contact us
right away if you experience any
problems during your ordering process.
Call Toll Free: 1-877-SPY-SOFT
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